Frequently Asked Questions (FAQ)
1. Do you offer international shipping?
Yes, we ship to most countries around the world. Shipping costs and delivery times may vary based on your location and will be displayed at checkout.
2. What currencies do you accept?
Our store processes payments in USD by default, but depending on your region, you may be able to view prices in your local currency. The final charge will always be shown before completing your purchase.
3. How can I check the status of my order?
After placing your order, you will receive an email confirmation with tracking information once it ships. You can also log in to your account to view the current status of your order.
4. What if I receive a duplicate charge?
If you notice any unexpected charges on your account, please contact us immediately at [email protected]. We’ll review the transaction and resolve any discrepancies.
5. Is there a minimum order value?
No, there is no minimum order requirement. You’re welcome to shop freely, whether you’re purchasing a single item or multiple products.
6. What happens if a product becomes unavailable after I place my order?
In the rare case that an item goes out of stock after your order is placed, we will notify you as soon as possible and provide options for substitution, a backorder, or a full refund.
7. Can I schedule a delivery for a specific date?
While we cannot guarantee delivery on an exact date, we do our best to accommodate special requests. Please contact us after placing your order to discuss timing options.
8. Do you charge tax on purchases?
Taxes are applied based on your shipping destination and local regulations. The total amount will be calculated and displayed during checkout.
9. How can I delete my account?
If you wish to delete your customer account and data, please contact us at [email protected]. We will process your request in accordance with data protection regulations.
10. Can I reorder past purchases?
Yes! If you created an account, you can view your order history and easily reorder previously purchased items from your profile dashboard.
11. Can I place an order as a gift?
Yes, many customers order items as gifts. While we don’t offer gift wrapping, we do not include pricing in the package. You may also add a personalized note during checkout.
12. Do you restock sold-out items?
We try to restock popular items as quickly as possible. You can sign up for email alerts on the product page to be notified when a product becomes available again.
13. Can I change the email address on my account?
Yes, simply log in to your account and go to account settings. From there, you can update your email and other personal information.
14. Do you have a referral or loyalty program?
We are working on launching a loyalty program soon! Stay subscribed to our newsletter to be the first to know when it’s available.
15. What happens if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receipt with photos and your order number. We will arrange a replacement or refund as appropriate.
Still need help? Our support team is always here to assist you at [email protected].